Refund & Returns Policy
Not the right fit, or something arrived damaged? Here’s exactly how our returns and refunds work — simple and hassle-free.
How Returns Work — In 4 Simple Steps
Reach Out to Us
Email us within the return window with your order number and reason for return.
Get It Approved
Our team reviews your request and shares the next steps within 24–48 hours.
Ship It Back
Pack the item securely in its original condition and send it to the address we provide.
Get Refunded
Once we receive and inspect the item, your refund is processed to the original payment method.
1. Return Eligibility
We want you to love what you order. If you’re not fully satisfied, most products can be returned under the following conditions:
- Return request is raised within 7 days of delivery
- The item is unused, unwashed, and in its original condition
- Original packaging, tags, and accessories (if any) are intact
- You have a valid order number and proof of purchase
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Earphones and audio accessories that have been used/opened
- Screen protectors and tempered glass that have already been applied
- Items marked as “Final Sale” or purchased during clearance offers
- Products damaged due to customer misuse or improper handling
3. Damaged, Defective, or Wrong Items
If you receive a product that is damaged, defective, or different from what you ordered, we’ll make it right — no extra cost to you. Just email us at help@gadgetglow.online within 48 hours of delivery, along with:
- Your order number
- A brief description of the issue
- Clear photos or a short video of the product and packaging
Once verified, we’ll arrange a free replacement or a full refund, whichever you prefer.
4. How to Initiate a Return
Starting a return is simple:
- Email us at help@gadgetglow.online with your order number and reason for return
- Our team will confirm eligibility and share the return address and process
- Pack the item securely, ideally in its original packaging
- Ship it back using a trackable courier service (we recommend keeping the tracking ID)
5. Refund Process & Timelines
Once we receive your returned item, our team inspects it to confirm it meets our return conditions. After approval, refunds are processed as follows:
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5–7 business days after approval |
| UPI / Net Banking | 3–5 business days after approval |
| Cash on Delivery (COD) | Refunded via bank transfer within 7 business days |
Please note that the exact time for the refund to reflect in your account may vary depending on your bank or payment provider.
6. Exchanges
If you’d prefer an exchange instead of a refund — for example, a different color or a replacement for a defective item — let us know when you raise your return request. Exchanges are subject to product availability. If the item you want is out of stock, we’ll process a refund instead.
7. Return Shipping Costs
- Damaged, defective, or wrong item: We cover the return shipping cost entirely.
- Change of mind / size or color preference: Return shipping costs are the customer’s responsibility, unless otherwise stated at checkout.
8. Order Cancellations
You can cancel your order free of charge as long as it hasn’t been shipped yet. Once an order has been dispatched, it cannot be cancelled — but you’re welcome to initiate a return once it’s delivered, following the process above.
To cancel an order, email us at help@gadgetglow.online with your order number as soon as possible.
9. Late or Missing Refunds
If you haven’t received your refund within the expected timeline, please:
- Check your bank account or payment app again
- Contact your bank or card issuer, as processing times can vary
- If it’s still missing after this, email us at help@gadgetglow.online and we’ll look into it right away
10. Need Help? Contact Us
Have a question about a return, refund, or exchange that isn’t covered here? We’re happy to help — just get in touch.