Shipping & Delivery Policy
Here’s everything you need to know about how, when, and where we deliver your GadgetGlow order.
Your Order’s Journey — In 4 Steps
Order Placed
You place your order and receive an instant confirmation email.
Order Processed
We pack your items carefully within 1–2 business days.
Shipped & Tracked
Your order is handed to our courier partner and a tracking link is emailed to you.
Delivered
Your package arrives at your doorstep, right on schedule.
1. Order Processing Time
All orders placed on GadgetGlow.online are processed within 1–2 business days (Monday to Saturday, excluding public holidays). Orders placed on Sundays or after our daily cut-off time will begin processing the next business day.
During sale periods, festive seasons, or high-demand days, processing times may take slightly longer. We appreciate your patience during these periods and will keep you updated via email.
2. Delivery Timelines
Once your order is shipped, estimated delivery times depend on your location:
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities (Delhi NCR, Mumbai, Bengaluru, etc.) | 2–4 business days |
| Other Cities & Towns | 4–7 business days |
| Remote / Rural Areas | 7–10 business days |
These timelines are estimates and not guarantees. Actual delivery may be affected by courier availability, weather conditions, regional restrictions, or other circumstances beyond our control.
3. Shipping Charges
- We offer free shipping on orders above a specified amount, as shown at checkout
- A nominal shipping fee applies to orders below the free-shipping threshold, calculated at checkout based on your delivery location
- Any applicable shipping charges will always be shown clearly before you complete your payment
4. Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking link and courier details. You can use this link to follow your package’s journey in real time. You can also check your order status anytime by logging into your account on GadgetGlow.online.
5. Serviceable Areas
We currently ship across most pin codes within India. In rare cases, certain remote locations may not be serviceable by our courier partners — if this applies to your address, we’ll notify you promptly after you place your order and assist with alternate options where possible.
6. Failed or Delayed Deliveries
Our courier partners typically attempt delivery up to 2–3 times. If delivery fails due to an incorrect address, unavailability at the doorstep, or refusal to accept the package, the order may be returned to us. In such cases, we’ll get in touch to arrange re-shipping (additional shipping charges may apply) or process a refund as applicable.
Please ensure your address and contact number are accurate and reachable at the time of delivery to avoid any delays.
7. Package Damaged in Transit
While we package every order carefully to prevent damage during transit, accidents can occasionally happen. If your package arrives visibly damaged, please:
- Avoid accepting the delivery if the damage is severe and clearly visible, if possible
- Take photos of the package and product as soon as you receive it
- Email us at help@gadgetglow.online within 48 hours with your order number and photos
We’ll arrange a free replacement or refund once the issue is verified.
8. Cash on Delivery (COD)
COD is available for eligible orders and pin codes, shown at checkout. A small COD handling fee may apply, which will be clearly displayed before you place your order. COD orders may take slightly longer to process due to additional verification steps.
9. Change of Delivery Address
If you need to update your delivery address after placing an order, please contact us at help@gadgetglow.online as soon as possible. We can accommodate changes only if the order has not yet been shipped — once dispatched, the address cannot be modified.
10. Questions About Your Delivery?
If you have any questions about shipping, tracking, or a delayed order, we’re just an email away.